Job Description:

Responsible for ensuring prompt, professional, and sales-oriented interaction and moderation of online content for our clients on our social media channels, within the brands tone of voice.

Responsibilities:

• Maintain the Moderation Guidelines and ensure they are up to date.

• Reviewing and moderating all user-generated content within comments, images, links, videos,

audio, private messages, and user profiles, liaising with the rest of the team when required to maintain a good relationship with our audience, for different brands.

• Managing content posting schedules.

• Respond to comments and customer queries in a timely and structured manner.

• Aligning with the rest of the team/ direct Manager on campaigns and selling or marketing

standards and methodologies to support our business goals.

• Handle complaints, work on solving them and lower escalation record.

• Responding to and following up with queries from any communication channel to provide

prompt and professional information on our services /products while deploying soft sales skills

proactively and ensuring all queries are fulfilled on time.

• Monitor social media platforms and online sources to track discussions, trends, and relevant

mentions to our clients and industry.

• Building a knowledge base for clients’ FAQ’s.

• Report complaints, inquiries, suggestions, leads & sales requests on CRM system.

Qualifications and Work Experience

• Bachelor’s degree in any relevant field.

• Experience in social media moderation at least for 1 year.

• Excellent command of both written and spoken English and Arabic.

• Excellent computer and social media skills.

• Excellent writing skills.