Responsibilities:
1. Content Monitoring
• Monitor social media platforms in real-time, reviewing comments, direct messages, mentions, and user-generated content to ensure compliance with company guidelines. 

2. Customer Engagement
• Respond promptly to customer inquiries and complaints while maintaining professional communication to enhance customer satisfaction. 

3. Safety & Compliance
• Identify and remove spam, suspicious links, fake accounts, and inappropriate content to maintain a safe online environment. 

4. Brand Reputation Management
• Ensure all interactions align with the company’s brand voice and contribute positively to the brand’s reputation. 

5. Reporting
• Track audience sentiment and prepare regular reports highlighting key insights, recurring issues, and engagement performance. 

6. Escalation Management
• Escalate critical issues and complex cases to the relevant departments for timely and effective resolution.